Curriculum vitae
Senior AI and operations leader
Two strong hires in one: twenty years of commercial and operational leadership in enterprise technology, and hands-on AI that ships to production.
Or choose a lens
A rare pairing: twenty years of commercial and operational leadership, and hands-on AI that ships to production.
Oracle, Singapore
Built and deployed a production agentic retrieval platform on OCI, plus conversational AI and algorithmic attribution connecting partner activity to over $100M in influenced pipeline. Lead global partner marketing for six strategic partners: go-to-market, investment and performance.
Oracle, Singapore
Designed and led the global rollout of partner funding infrastructure and operations, with a heavy focus on system compliance and standards. Owned executive reporting for partner marketing.
Oracle, Singapore
Regional lead for JAPAC marketing planning, KPIs and budgets across a team of over 100. Ran strategy, planning and quarterly business reviews across JAPAC and EMEA, and led the regional digital lead optimisation project. Hand-picked by the CMO for executive communications and business insights.
SAP, Singapore
Designed and delivered a propensity-to-buy marketing automation system, on time and 20% under budget. Built a partner reporting portal mapping spend to revenue, and a programme to close funnel leakage from awareness to cash, outperforming pipeline and revenue targets.
QED, Melbourne
Ran statewide sales for an artisan wine distributor: key accounts, events, retail training and analytics. Grew sales 25%.
Telstra, Melbourne
Owned commercial remuneration structures for the national partner ecosystem. Delivered a $10M profitability improvement restructuring the fixed consumer portfolio and improved the complex data portfolio cost-to-revenue ratio by 30%. Designed the first advocacy incentive programme for business and enterprise partners.
Telstra, Melbourne
Conceived and built a production machine-learning model for customer call routing across 3.1M users, saving over $20M a year while reducing churn and lifting net promoter score by a full point. Ran digital adoption campaigns to move customers to online self-service.
SAP, Walldorf
EMEA paid-search optimisation across 28 countries: 565% return on investment and strong enquiry growth against a reduced budget, a study in rigorous commercial optimisation under constraint.
SAP (external consultant)
Implemented an online campaign-execution tool across 23 countries and 15 languages, and built training programmes for agencies, internal stakeholders and partners, lifting partner activity by several hundred campaigns a year.
Divine Image Group, Perth
General manager for an end-to-end statewide business with 150 casual staff, client management and operations.
Languages
English (native), German (C2), Mandarin (HSK 2 to 3).
Programming
Python, R, Java, SQL, VBA, HTML.
AI and ML frameworks
PyTorch, TensorFlow, Keras, scikit-learn, Transformers; NLP, computer vision, LLMs, retrieval, LangChain, MCP, Pydantic, LoRA and QLoRA; vector stores (FAISS), OCI, DigitalOcean, Colab; REST APIs, Flask; Git.
Bioinformatics
ProteinMPNN, ESM-2, AlphaFold data, APBS.